Sanity experienced a minor incident on September 1, 2026 affecting Manage, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Manage
Update timeline
- identified Sep 01, 2026, 07:31 AM UTC
We've identified an issue preventing the payment form from loading in Manage. Customers without a saved card are currently unable to add a payment method or upgrade their plan. Existing subscriptions and saved payment methods are not affected. The cause has been identified and a fix is being deployed. We'll post an update once it's live.
- monitoring Sep 01, 2026, 07:35 AM UTC
The fix has been deployed and the payment form is restored. We're verifying the affected flows and monitoring for any further issues.
- resolved Sep 01, 2026, 07:46 AM UTC
This incident has been resolved.