Resolved after 19 hours 16 minutes, affecting Hubs, Devices, and Automations and Mobile App and 1 more, on July 28, 2022.
Corrective action is complete and we are seeing largescale recovery across all services. Full functionality is restored and we are continuing to monitor to ensure system stabilization.
Affected components
Update timeline
- investigating Jul 28, 2022, 05:14 PM UTC
We are investigating a possible service disruption. We're looking into it and will provide additional details as they become available.
- identified Jul 28, 2022, 05:40 PM UTC
Some users in the Americas may be experiencing a service disruption. Our cloud services provider is experiencing degraded performance and we are monitoring our systems awaiting a recovery to connectivity.
- identified Jul 28, 2022, 09:11 PM UTC
We're continuing to recover from the service disruption and continue to improve the status of services impacted.
- identified Jul 28, 2022, 09:20 PM UTC
We're continuing to remediate the service disruption and continue to improve the status of services impacted.
- monitoring Jul 28, 2022, 10:40 PM UTC
We believe service interruption is resolving for users and we are continuing to monitor the platform to ensure complete resolution.
- monitoring Jul 28, 2022, 10:57 PM UTC
We believe service interruption is resolving for users and we are continuing to monitor the platform to ensure complete resolution.
- monitoring Jul 28, 2022, 11:07 PM UTC
We are continuing to see improved performance and are taking corrective action to speed up recovery. During this time some users in the Americas may notice their hubs temporarily offline. We will provide further updates once the corrective action is complete.
- monitoring Jul 29, 2022, 03:01 AM UTC
Corrective action is still on-going and users may experience inconsistent activity when using the app during this time. We are continuing to work to restore functionality for the remaining impacted users and will provide further updates once the corrective action is fully complete.
- monitoring Jul 29, 2022, 04:43 AM UTC
Corrective action is complete and we are seeing largescale recovery across all services. Full functionality is restored and we are continuing to monitor to ensure system stabilization.
- resolved Jul 29, 2022, 12:31 PM UTC
This incident has been resolved.
Your product runs on more than Samsung SmartThings
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services