Samsung SmartThings incident

Potential Issues with ZigBee Functionality With Latest Hub Firmware

Resolved after 43 days, affecting Hubs, Devices, and Automations and Hubs, Devices, and Automations and 1 more, on October 25, 2022.

monitoring Oct 31, 2022, 08:08 PM UTC

Hub firmware version 0.45.11 contains a fix for the Zigbee functionality issue and has been released. We are currently monitoring to ensure affected hubs are operating as expected.

Started: Oct 25, 2022, 08:37 PM UTC
Resolved: Dec 07, 2022, 09:15 PM UTC
Duration: 43d
Detected by Pingoru: Oct 25, 2022, 08:37 PM UTC

Affected components

Hubs, Devices, and AutomationsHubs, Devices, and AutomationsHubs, Devices, and Automations

Update timeline

identified Oct 25, 2022, 08:37 PM UTC

Some users may experience issues with ZigBee functionality since our last hub firmware update. We are currently preparing a firmware release to resolve the issue, but in the meantime users can reboot their hubs to temporarily regain ZigBee functionality.
identified Oct 27, 2022, 10:03 PM UTC

Some users may experience issues with ZigBee functionality since our last hub firmware update. We are currently preparing a firmware release to resolve the issue, but in the meantime users can reboot their hubs to temporarily regain ZigBee functionality.
monitoring Oct 31, 2022, 08:08 PM UTC

Hub firmware version 0.45.11 contains a fix for the Zigbee functionality issue and has been released. We are currently monitoring to ensure affected hubs are operating as expected.
resolved Dec 07, 2022, 09:15 PM UTC

This incident has been resolved.

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