Samsung SmartThings incident

Issues with Hubs, Device Control and Automation Execution

Resolved after 14 hours 39 minutes, affecting Hubs, Devices, and Automations and Hubs, Devices, and Automations and 1 more, on February 15, 2023.

monitoring Feb 15, 2023, 01:23 AM UTC

The previously mentioned issues have been resolved. Users with Z-Wave Switch devices may continue to see issues with device control or automation execution over the next 12 hours while a fix for this device type is released to all users. Affected users can restart their hubs to immediately resolve the issue if desired.

Started
Feb 15, 2023, 12:14 AM UTC
Resolved
Feb 15, 2023, 02:53 PM UTC
Duration
14h 39m
Detected by Pingoru
Feb 15, 2023, 12:14 AM UTC

Affected components

Hubs, Devices, and AutomationsHubs, Devices, and AutomationsHubs, Devices, and Automations

Update timeline

  1. investigating Feb 15, 2023, 12:14 AM UTC

    Some users may be experiencing issues with device control and automation execution. Users may also receive hub offline notifications during this time. We are currently investigating and will provide more details as available.

  2. identified Feb 15, 2023, 12:51 AM UTC

    Some users may be experiencing issues with device control and automation execution. Users may also receive inaccurate hub offline notifications during this time. We are currently investigating and will provide more details as available.

  3. monitoring Feb 15, 2023, 01:23 AM UTC

    The previously mentioned issues have been resolved. Users with Z-Wave Switch devices may continue to see issues with device control or automation execution over the next 12 hours while a fix for this device type is released to all users. Affected users can restart their hubs to immediately resolve the issue if desired.

  4. resolved Feb 15, 2023, 02:53 PM UTC

    This incident has been resolved.

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