Samsung SmartThings incident

Matter Device Control and Onboarding Issues

Resolved on August 22, 2023.

resolved Aug 23, 2023, 01:41 PM UTC

Some users may have briefly experienced issues controlling or viewing current devices states for Matter devices from the SmartThings platform. During this time onboarding Matter devices via SmartThings may have failed as well. The issue is now resolved and for users still experiencing issues with their matter connected devices, please reboot your hub(s) and try again.

Started: Aug 22, 2023, 07:00 PM UTC
Resolved: Aug 22, 2023, 07:00 PM UTC
Duration: –
Detected by Pingoru: Aug 22, 2023, 07:00 PM UTC

Update timeline

resolved Aug 23, 2023, 01:41 PM UTC

Some users may have briefly experienced issues controlling or viewing current devices states for Matter devices from the SmartThings platform. During this time onboarding Matter devices via SmartThings may have failed as well. The issue is now resolved and for users still experiencing issues with their matter connected devices, please reboot your hub(s) and try again.

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