Resolved after 22 hours 47 minutes, affecting Hubs, Devices, and Automations and Hubs, Devices, and Automations and 1 more, on October 20, 2025.
SmartThings services remain stable and operational. This incident is fully resolved.
Affected components
Update timeline
- identified Oct 20, 2025, 10:48 PM UTC
We are actively working to resolve ongoing impact to SmartThings services due to a third-party service disruption. While we do not have a definitive ETA at this time, our teams are fully engaged and remain committed to restoring full service. We deeply appreciate your patience as we work through this situation. We will continue to provide updates as new information becomes available.
- identified Oct 20, 2025, 10:55 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 21, 2025, 03:05 AM UTC
We've applied mitigations and are seeing signs of recovery, though the platform issues are not yet fully resolved. We appreciate your patience as we continue to work on a complete fix.
- monitoring Oct 21, 2025, 07:00 PM UTC
SmartThings services have been restored and are now operational. Our teams continue to actively monitor all systems to ensure stability.
- resolved Oct 21, 2025, 09:35 PM UTC
SmartThings services remain stable and operational. This incident is fully resolved.
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