Salt Edge Outage History

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Salt Edge had 14 outages in the last 2 years totaling 47h 25m of downtime — averaging 0.6 incidents per month.

There were 14 Salt Edge outages since November 8, 2024 totaling 47h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.saltedgestatus.com

Minor October 20, 2026

Revolut Provider Outage

Detected by Pingoru
Oct 20, 2026, 07:30 AM UTC
Resolved
Oct 20, 2026, 05:31 PM UTC
Duration
10h
Affected: Account Information APIPayments APIPartners API
Timeline · 5 updates
  1. identified Oct 20, 2026, 08:34 AM UTC

    Revolut is currently experiencing an incident on their side, which started on October 20, 2026, at 08:30 UTC. Clients can experience issues when initiating payments and establishing connections with Revolut providers. We are monitoring the situation and will update this status page once the incident has been resolved. For the latest updates, please refer to Revolut's System Status page: https://www.revolut.com/system-status/.

  2. identified Oct 20, 2026, 08:45 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 20, 2026, 04:20 PM UTC

    We observe successful attempts for both payments and connections initiated with Revolut, however, Revolut's System Status page has not yet been updated to reflect these improvements. We will continue monitoring the situation and provide further updates as necessary, once the incident is confirmed to be fully resolved. For the latest updates, please refer to Revolut's System Status page: https://www.revolut.com/system-status/

  4. monitoring Oct 20, 2026, 04:23 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 20, 2026, 05:31 PM UTC

    The incident on the Revolut side has been fully resolved. For the latest updates, please refer to Revolut's System Status page: https://www.revolut.com/system-status/

Read the full incident report →

Major September 29, 2026

Service disruption due to upstream provider routing issues

Detected by Pingoru
Sep 29, 2026, 11:36 AM UTC
Resolved
Sep 29, 2026, 11:36 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 30, 2026, 10:37 AM UTC

    Some customers were unable to access Salt Edge services due to a routing issue affecting our upstream provider. During emergency maintenance, the provider restarted its BGP sessions, temporarily withdrawing and then re-announcing the affected IP routes. This caused a five-minute service interruption. Connectivity was restored, and all services are operating normally.

Read the full incident report →

Critical August 21, 2026

Service Unavailability Due to Data Center Network Issue

Detected by Pingoru
Aug 21, 2026, 09:41 AM UTC
Resolved
Aug 21, 2026, 09:57 AM UTC
Duration
16m
Affected: Account Information APIWebsite and dashboardsSCA ServicePush ServicePayments APIAPIsPartners APIDashboardsData EnrichmentTPP VerificationSandboxesDeveloper Portal & DashboardsOpenFinance APISandboxes
Timeline · 4 updates
  1. investigating Aug 21, 2026, 09:41 AM UTC

    We are currently investigating an issue affecting Open Banking Gateway and Open Banking Compliance. Customers may experience failed requests. The issue started at approximately August 21st 09:29 Our engineering team is actively investigating the cause and working to restore normal operation as quickly as possible. Next update will be provided as soon as more information becomes available.

  2. identified Aug 21, 2026, 09:45 AM UTC

    We are currently experiencing service unavailability caused by a network infrastructure issue at our data center provider. The issue has been identified by the data center provider and their engineers are currently working on resolving it. Our team is monitoring the situation and we will provide an update as soon as more information becomes available. We apologize for the inconvenience.

  3. monitoring Aug 21, 2026, 09:46 AM UTC

    Our affected services have been restored and are currently operational. We continue to monitor the situation, while the data center provider is still working on the underlying network incident.

  4. resolved Aug 21, 2026, 09:57 AM UTC

    The incident has been fully resolved. Incident duration: From August 21st, 9:27 in UTC Until August 21st, 9:37 in UTC All services are now operating normally. Our team continues to monitor the system to ensure stability. We appreciate your patience and understanding.

Read the full incident report →

Major July 28, 2026

Open Banking Gateway - Major Outage

Detected by Pingoru
Jul 28, 2026, 12:35 PM UTC
Resolved
Jul 28, 2026, 12:47 PM UTC
Duration
11m
Affected: Account Information APIPayments APIPartners API
Timeline · 4 updates
  1. investigating Jul 28, 2026, 12:35 PM UTC

    We are currently investigating an issue affecting Open Banking Gateway. Customers may experience failed requests. The issue started at approximately July 28th, 12:09 in UTC. Our engineering team is actively investigating the cause and working to restore normal operation as quickly as possible. Next update will be provided as soon as more information becomes available.

  2. identified Jul 28, 2026, 12:43 PM UTC

    We have identified the cause of the issue affecting the Open Banking Gateway. At this time, customers may still experience failed requests. Our team is implementing mitigation measures to restore full functionality. We will continue to provide updates as progress is made.

  3. monitoring Jul 28, 2026, 12:43 PM UTC

    A fix has been implemented and services are recovering. We are currently monitoring the system to ensure that the Open Banking Gateway is operating normally. Customers may experience minor delays while the system fully stabilizes.

  4. resolved Jul 28, 2026, 12:47 PM UTC

    The incident has been fully resolved. Incident duration: From July 28th, 12:09 in UTC Until July 28th, 12:40 in UTC All services are now operating normally. Our team continues to monitor the system to ensure stability. We appreciate your patience and understanding. A detailed postmortem will be published shortly.

Read the full incident report →

Minor May 19, 2026

Open Banking Gateway - Partial Outage

Detected by Pingoru
May 19, 2026, 12:03 PM UTC
Resolved
May 19, 2026, 12:11 PM UTC
Duration
7m
Affected: Account Information APIPayments APIPartners API
Timeline · 3 updates
  1. investigating May 19, 2026, 12:03 PM UTC

    We are currently investigating an issue affecting Open Banking Gateway. Customers may experience failed requests. The issue started at approximately May 19th, 11:51 in UTC. Our engineering team is actively investigating the cause and working to restore normal operation as quickly as possible. Next update will be provided as soon as more information becomes available.

  2. identified May 19, 2026, 12:08 PM UTC

    We have identified the cause of the issue affecting the Open Banking Gateway. At this time, customers may still experience increased latency. Our team is implementing mitigation measures to restore full functionality. We will continue to provide updates as progress is made.

  3. resolved May 19, 2026, 12:11 PM UTC

    The incident has been fully resolved. Incident duration: From May 19th, 11:51 in UTC Until May 19th, 11:57 in UTC All services are now operating normally. Our team continues to monitor the system to ensure stability. We appreciate your patience and understanding. A detailed postmortem will be published shortly.

Read the full incident report →

Critical February 23, 2026

Major Outage

Detected by Pingoru
Feb 23, 2026, 12:31 PM UTC
Resolved
Feb 23, 2026, 01:01 PM UTC
Duration
29m
Affected: Account Information APIPayments APIPartners APIDashboards
Timeline · 4 updates

Read the full incident report →

Major December 30, 2025

Open Banking Gateway API intermittent errors

Detected by Pingoru
Dec 30, 2025, 10:30 AM UTC
Resolved
Dec 30, 2025, 10:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 30, 2025, 10:25 AM UTC

    Resolved: 30 December 2025, 10:11 UTC The issue has been fully resolved as of 10:11 UTC. All affected services are operating normally. The platform continues to be closely monitored to ensure stability. Identified: 30 December 2025, 10:02 UTC We identified an issue impacting the Account Information API, Payments API, Partners API and Dashboards. Some customers may have experienced server error responses. Our engineering team investigated the issue and implemented a fix.

Read the full incident report →

Minor June 23, 2025

Data Enrichment: elevated error rates / performance degradation

Detected by Pingoru
Jun 23, 2025, 02:52 PM UTC
Resolved
Jun 23, 2025, 06:01 PM UTC
Duration
3h 9m
Affected: Data Enrichment
Timeline · 4 updates
  1. investigating Jun 23, 2025, 02:52 PM UTC

    Some customers may be experiencing errors such as “Socket timeout, unable to connect to server” starting from 14:08 UTC. Our team is actively investigating a potential performance degradation and will provide updates as soon as more information becomes available.

  2. identified Jun 23, 2025, 04:13 PM UTC

    The issue has been identified. Our team is currently working on implementing a fix.

  3. monitoring Jun 23, 2025, 05:58 PM UTC

    A fix has been implemented, and we are currently monitoring the system to ensure everything is functioning as expected.

  4. resolved Jun 23, 2025, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 31, 2025

Partial unavailability of the API

Detected by Pingoru
Mar 31, 2025, 02:43 PM UTC
Resolved
Apr 01, 2025, 05:52 PM UTC
Duration
1d 3h
Affected: Account Information API
Timeline · 4 updates
  1. identified Mar 31, 2025, 02:43 PM UTC

    We experienced a temporary issue affecting the availability of our services, and some customers may have encountered HTTP 500 Internal Server Errors, starting with 09:30 UTC. The team is working on investigating the problem. We apologize for any inconvenience this may have caused and appreciate your understanding.

  2. identified Mar 31, 2025, 08:49 PM UTC

    Update. Work in progress - The team is actively working on fixing the issue. At this time, the unavailability of the API is affecting less than 0.01% of the traffic. We apologize for any inconvenience this may have caused and appreciate your understanding.

  3. resolved Apr 01, 2025, 05:52 PM UTC

    We want to inform you that the issue affecting the availability of the API service was identified and resolved at 13:00 UTC on April 1st. Our team took the necessary actions to mitigate the impact and restore full functionality. All systems are now operating normally, and we continue monitoring the platform closely to ensure stability. We appreciate your patience and understanding.

  4. postmortem Apr 08, 2025, 12:08 PM UTC

    **Incident summary**: between March 31, 2025, 09:30 UTC and April 1, 2025, 13:00 UTC, Salt Edge experienced a partial outage affecting the Account Information API and Payments Initiation API. **Root cause**: due to high I/O load on the source database server, the AIS & PIS APIs experienced performance degradation. This led to slower operations and delayed responses for Users. **Resolution**: the server role was switched to a healthy replica, and the problematic server was removed from Production and replaced with new hardware. **Action Points**: * Implement I/O performance alerting * Plan and gradually implement high availability for the PostgreSQL cluster

Read the full incident report →

Notice January 31, 2025

Partial unavailability of APIs

Detected by Pingoru
Jan 31, 2025, 04:15 PM UTC
Resolved
Jan 31, 2025, 04:15 PM UTC
Duration
—
Affected: Account Information APIPayments APIPartners API
Timeline · 1 update
  1. resolved Jan 31, 2025, 04:15 PM UTC

    During 15:42 - 15:44 UTC and 15:53 - 16:01 UTC our servers encountered an error, resulting in partial unavailability of our API. We are pleased to inform you that the partial outage has already been resolved. Thank you for your patience and understanding. We apologize for the inconvenience.

Read the full incident report →