Open Banking Gateway - Major Outage
Affected: Account Information APIPayments APIPartners API
Salt Edge Outage History
Salt Edge is up right nowSalt Edge had 16 outages in the last 2 years totaling 59h 59m of downtime — averaging 0.7 incidents per month.
There were 16 Salt Edge outages since June 5, 2024 totaling 59h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
Open Banking Gateway - Partial Outage
Affected: Account Information APIPayments APIPartners API
Timeline · 3 updates
- investigating May 19, 2026, 12:03 PM UTC
We are currently investigating an issue affecting Open Banking Gateway. Customers may experience failed requests. The issue started at approximately May 19th, 11:51 in UTC. Our engineering team is actively investigating the cause and working to restore normal operation as quickly as possible. Next update will be provided as soon as more information becomes available.
- identified May 19, 2026, 12:08 PM UTC
We have identified the cause of the issue affecting the Open Banking Gateway. At this time, customers may still experience increased latency. Our team is implementing mitigation measures to restore full functionality. We will continue to provide updates as progress is made.
- resolved May 19, 2026, 12:11 PM UTC
The incident has been fully resolved. Incident duration: From May 19th, 11:51 in UTC Until May 19th, 11:57 in UTC All services are now operating normally. Our team continues to monitor the system to ensure stability. We appreciate your patience and understanding. A detailed postmortem will be published shortly.
Unavailability of the Payments API for Partners
Affected: Payments APIPartners API
Timeline · 4 updates
Partial unavailability of the Payments API
Affected: Payments API
Timeline · 4 updates
Major Outage
Affected: Account Information APIPayments APIPartners APIDashboards
Timeline · 4 updates
Malfunction in payment confirmation triggers.
Affected: Payments API
Timeline · 4 updates
Open Banking Gateway API intermittent errors
Timeline · 1 update
- resolved Dec 30, 2025, 10:25 AM UTC
Resolved: 30 December 2025, 10:11 UTC The issue has been fully resolved as of 10:11 UTC. All affected services are operating normally. The platform continues to be closely monitored to ensure stability. Identified: 30 December 2025, 10:02 UTC We identified an issue impacting the Account Information API, Payments API, Partners API and Dashboards. Some customers may have experienced server error responses. Our engineering team investigated the issue and implemented a fix.
Data Enrichment: elevated error rates / performance degradation
Affected: Data Enrichment
Timeline · 4 updates
- investigating Jun 23, 2025, 02:52 PM UTC
Some customers may be experiencing errors such as “Socket timeout, unable to connect to server” starting from 14:08 UTC. Our team is actively investigating a potential performance degradation and will provide updates as soon as more information becomes available.
- identified Jun 23, 2025, 04:13 PM UTC
The issue has been identified. Our team is currently working on implementing a fix.
- monitoring Jun 23, 2025, 05:58 PM UTC
A fix has been implemented, and we are currently monitoring the system to ensure everything is functioning as expected.
- resolved Jun 23, 2025, 06:01 PM UTC
This incident has been resolved.
Temporary service disruptions
Affected: Account Information APIPayments APIPartners APIDashboards
Timeline · 5 updates
Partial unavailability of the API
Affected: Account Information API
Timeline · 4 updates
- identified Mar 31, 2025, 02:43 PM UTC
We experienced a temporary issue affecting the availability of our services, and some customers may have encountered HTTP 500 Internal Server Errors, starting with 09:30 UTC. The team is working on investigating the problem. We apologize for any inconvenience this may have caused and appreciate your understanding.
- identified Mar 31, 2025, 08:49 PM UTC
Update. Work in progress - The team is actively working on fixing the issue. At this time, the unavailability of the API is affecting less than 0.01% of the traffic. We apologize for any inconvenience this may have caused and appreciate your understanding.
- resolved Apr 01, 2025, 05:52 PM UTC
We want to inform you that the issue affecting the availability of the API service was identified and resolved at 13:00 UTC on April 1st. Our team took the necessary actions to mitigate the impact and restore full functionality. All systems are now operating normally, and we continue monitoring the platform closely to ensure stability. We appreciate your patience and understanding.
- postmortem Apr 08, 2025, 12:08 PM UTC
**Incident summary**: between March 31, 2025, 09:30 UTC and April 1, 2025, 13:00 UTC, Salt Edge experienced a partial outage affecting the Account Information API and Payments Initiation API. **Root cause**: due to high I/O load on the source database server, the AIS & PIS APIs experienced performance degradation. This led to slower operations and delayed responses for Users. **Resolution**: the server role was switched to a healthy replica, and the problematic server was removed from Production and replaced with new hardware. **Action Points**: * Implement I/O performance alerting * Plan and gradually implement high availability for the PostgreSQL cluster
Partial unavailability of APIs
Affected: Account Information APIPayments APIPartners API
Timeline · 1 update
- resolved Jan 31, 2025, 04:15 PM UTC
During 15:42 - 15:44 UTC and 15:53 - 16:01 UTC our servers encountered an error, resulting in partial unavailability of our API. We are pleased to inform you that the partial outage has already been resolved. Thank you for your patience and understanding. We apologize for the inconvenience.
Partial unavailability of Partners API
Affected: Partners API
Timeline · 4 updates
- investigating Sep 03, 2024, 06:52 AM UTC
At 02:20 UTC, one of our databases encountered an error, resulting in partial unavailability of our API. Our team is actively working to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your understanding.
- identified Sep 03, 2024, 08:20 AM UTC
The issue has been identified and our team is actively working on it.
- resolved Sep 03, 2024, 10:46 AM UTC
We are pleased to inform you that the partial outage has been resolved at 10:42 UTC, and all services are now back on track. Thank you for your patience and understanding. We apologize for the inconvenience.
- postmortem Sep 03, 2024, 12:54 PM UTC
Partial service outage on September 3rd, 2024 **Incident summary:** on September 3rd, 2024, Salt Edge experienced a partial outage that affected the Partner Account Information and Partner Payments Initiation APIs. **Root cause:** the outage was caused by the database system reaching an internal limit, that temporarily restricted access to certain services. **Resolution:** our team successfully resolved the issue at 10:42 UTC on September 3rd, 2024. All Connections that missed automatic refreshes have been refreshed. All Payments scheduled for background refresh were refreshed afterward. **Action Points:** The existing metrics are under investigation to timely detect and prevent such issues in the future. The data usage and access patterns are being reviewed to minimize the impact of anomalies.
SCA partial unavailability
Timeline · 1 update
- resolved Aug 09, 2024, 12:39 PM UTC
Identified - The issue has been identified and our team is actively working on it. Investigating - At 11:29 UTC we started encountering partial unavailability of the SCA solution. Resolved - We are pleased to inform you that the partial outage has been resolved at 14:21 UTC, and all services are now back on track. Thank you for your patience and understanding. We apologize for the inconvenience. We apologize for any inconvenience this may have caused and appreciate your understanding.
Partial unavailability
Affected: Account Information APIPartners APIDashboards
Timeline · 3 updates
- investigating Aug 07, 2024, 02:11 PM UTC
At 13:53 UTC we started encountering partial unavailability of the Client Dashboard and other services. Our team is actively working to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your understanding.
- identified Aug 07, 2024, 02:30 PM UTC
The issue has been identified and our team is actively working on it.
- resolved Aug 07, 2024, 02:36 PM UTC
We are pleased to inform you that the partial outage has been resolved at 14:35 UTC, and all services are now back on track. Thank you for your patience and understanding. We apologize for the inconvenience.
Outage for PSD2 Compliance and SCA services
Timeline · 1 update
- resolved Jul 18, 2024, 04:07 PM UTC
Our services experienced a temporary outage on July 14th, from 08:53 UTC to 09:12 UTC, due to a bug in the system kernel. The total downtime was 19 minutes. We apologize for any inconvenience caused and appreciate your understanding.
Unplanned partial downtime
Affected: Account Information APIPartners APIData Enrichment
Timeline · 1 update
- resolved Jun 05, 2024, 11:42 AM UTC
One of the servers rebooted at 23:15 UTC, causing partial unavailability of the mentioned services. The issue was resolved at 01:18 UTC. All necessary actions were taken on the Data Center's side.