Salt Edge incident

Data Enrichment: elevated error rates / performance degradation

Minor Resolved View vendor source →

Salt Edge experienced a minor incident on June 23, 2025 affecting Data Enrichment, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 02:52 PM UTC
Resolved
Jun 23, 2025, 06:01 PM UTC
Duration
3h 9m
Detected by Pingoru
Jun 23, 2025, 02:52 PM UTC

Affected components

Data Enrichment

Update timeline

  1. investigating Jun 23, 2025, 02:52 PM UTC

    Some customers may be experiencing errors such as “Socket timeout, unable to connect to server” starting from 14:08 UTC. Our team is actively investigating a potential performance degradation and will provide updates as soon as more information becomes available.

  2. identified Jun 23, 2025, 04:13 PM UTC

    The issue has been identified. Our team is currently working on implementing a fix.

  3. monitoring Jun 23, 2025, 05:58 PM UTC

    A fix has been implemented, and we are currently monitoring the system to ensure everything is functioning as expected.

  4. resolved Jun 23, 2025, 06:01 PM UTC

    This incident has been resolved.