Open Banking Gateway - Major Outage
Affected: Account Information APIPayments APIPartners API
Salt Edge Outage History
Salt Edge is up right nowSalt Edge had 8 outages in the last 2 years totaling 12h 4m of downtime — averaging 0.3 incidents per month.
There were 8 Salt Edge outages since June 23, 2025 totaling 12h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
Open Banking Gateway - Partial Outage
Affected: Account Information APIPayments APIPartners API
Timeline · 3 updates
- investigating May 19, 2026, 12:03 PM UTC
We are currently investigating an issue affecting Open Banking Gateway. Customers may experience failed requests. The issue started at approximately May 19th, 11:51 in UTC. Our engineering team is actively investigating the cause and working to restore normal operation as quickly as possible. Next update will be provided as soon as more information becomes available.
- identified May 19, 2026, 12:08 PM UTC
We have identified the cause of the issue affecting the Open Banking Gateway. At this time, customers may still experience increased latency. Our team is implementing mitigation measures to restore full functionality. We will continue to provide updates as progress is made.
- resolved May 19, 2026, 12:11 PM UTC
The incident has been fully resolved. Incident duration: From May 19th, 11:51 in UTC Until May 19th, 11:57 in UTC All services are now operating normally. Our team continues to monitor the system to ensure stability. We appreciate your patience and understanding. A detailed postmortem will be published shortly.
Unavailability of the Payments API for Partners
Affected: Payments APIPartners API
Timeline · 4 updates
Partial unavailability of the Payments API
Affected: Payments API
Timeline · 4 updates
Major Outage
Affected: Account Information APIPayments APIPartners APIDashboards
Timeline · 4 updates
Malfunction in payment confirmation triggers.
Affected: Payments API
Timeline · 4 updates
Open Banking Gateway API intermittent errors
Timeline · 1 update
- resolved Dec 30, 2025, 10:25 AM UTC
Resolved: 30 December 2025, 10:11 UTC The issue has been fully resolved as of 10:11 UTC. All affected services are operating normally. The platform continues to be closely monitored to ensure stability. Identified: 30 December 2025, 10:02 UTC We identified an issue impacting the Account Information API, Payments API, Partners API and Dashboards. Some customers may have experienced server error responses. Our engineering team investigated the issue and implemented a fix.
Data Enrichment: elevated error rates / performance degradation
Affected: Data Enrichment
Timeline · 4 updates
- investigating Jun 23, 2025, 02:52 PM UTC
Some customers may be experiencing errors such as “Socket timeout, unable to connect to server” starting from 14:08 UTC. Our team is actively investigating a potential performance degradation and will provide updates as soon as more information becomes available.
- identified Jun 23, 2025, 04:13 PM UTC
The issue has been identified. Our team is currently working on implementing a fix.
- monitoring Jun 23, 2025, 05:58 PM UTC
A fix has been implemented, and we are currently monitoring the system to ensure everything is functioning as expected.
- resolved Jun 23, 2025, 06:01 PM UTC
This incident has been resolved.