SalonBiz incident

Credit Card Processing: Payments Challenge

Resolved after 1 hour 59 minutes, affecting Credit Card Processing, on June 13, 2023.

identified Jun 13, 2023, 07:43 PM UTC

Due to Amazon Web Services (AWS) @awscloud experiencing a widespread outage, a multitude of digital services globally - ours included - are being affected. This isn't a SalonBiz specific issue, but it is impacting some areas of our integrated solutions. While we can't directly resolve this outage, we're keeping a vigilant eye on the situation and are ready to act as needed once AWS has restored service. For the latest AWS updates, check here: https://health.aws.amazon.com/health/status

Started
Jun 13, 2023, 07:26 PM UTC
Resolved
Jun 13, 2023, 09:25 PM UTC
Duration
1h 59m
Detected by Pingoru
Jun 13, 2023, 07:26 PM UTC

Affected components

Credit Card Processing

Update timeline

  1. investigating Jun 13, 2023, 07:26 PM UTC

    Our team has detected an issue with the credit card processing system. We are looking to identify and resolve this as soon as possible.

  2. identified Jun 13, 2023, 07:43 PM UTC

    Due to Amazon Web Services (AWS) @awscloud experiencing a widespread outage, a multitude of digital services globally - ours included - are being affected. This isn't a SalonBiz specific issue, but it is impacting some areas of our integrated solutions. While we can't directly resolve this outage, we're keeping a vigilant eye on the situation and are ready to act as needed once AWS has restored service. For the latest AWS updates, check here: https://health.aws.amazon.com/health/status

  3. resolved Jun 13, 2023, 09:25 PM UTC

    This incident has been resolved.

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