Resolved after 11 hours 26 minutes, affecting SalonBiz and SalonBiz Enterprise and 1 more, on October 5, 2023.
We've successfully resolved the issue that was impacting a portion of our customers. All systems are now back to normal. Thank you for your patience. If you're still experiencing any issues, please contact our support team.
Affected components
Update timeline
- investigating Oct 05, 2023, 05:11 PM UTC
“We are aware of a disruption of service; our team is actively working to identify and resolve the challenge as quickly as possible. We’ll continue to post updates as we investigate. Thank you for your patience!”
- investigating Oct 05, 2023, 05:34 PM UTC
We are continuing to investigate this issue.
- identified Oct 05, 2023, 06:06 PM UTC
We have identified the issue is caused by an outage of our 3rd party ISP (Internet Service Provider) which led to a loss of communication to our services for some of our customers. Our team is monitoring the situation closely and will continue to provide updates until services are back online.
- investigating Oct 05, 2023, 06:58 PM UTC
Thank you for your patience as we continue to monitor our 3rd party ISP (Internet Service Provider) service interruption.
- monitoring Oct 05, 2023, 07:00 PM UTC
Thank you for your patience as we continue to monitor our 3rd party ISP (Internet Service Provider) service interruption.
- monitoring Oct 06, 2023, 02:32 AM UTC
Our entire team is all hands-on deck and working through the night to get you back up and running. We understand the significance of this disruption to your business and sincerely apologize for the inconvenience. If you are a SalonBiz Payments customer, we have emailed you alternate instructions so that you are able to process payments while we work to restore service. We will continue to update you as we work out a resolution. Thank you again for your patience.
- monitoring Oct 06, 2023, 02:34 AM UTC
Our team continues to work towards a solution to get our impacted customers back online. Please look for our email communication around the back up solution for our payment integrated customers. Thank you for your patience and know that our team is prepared to continuously work until this is resolved.
- resolved Oct 06, 2023, 04:38 AM UTC
We've successfully resolved the issue that was impacting a portion of our customers. All systems are now back to normal. Thank you for your patience. If you're still experiencing any issues, please contact our support team.
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