Resolved after 27 minutes, affecting Credit Card Processing, on November 2, 2023.
The challenge with card on file has been resolved. If you are still experiencing any challenges, please text our Care Team at 985-202-5969. Thank you for your patiences as we worked through this incident.
Affected components
Update timeline
- investigating Nov 02, 2023, 02:19 PM UTC
We are aware of the challenge with card on file within our credit card processing system. Our team has identified the issue and working on a resolution. We will continue to post updates in the meantime.
- monitoring Nov 02, 2023, 02:31 PM UTC
A fix is currently being deployed and we will continue to monitor until we can confirm resolution.
- resolved Nov 02, 2023, 02:46 PM UTC
The challenge with card on file has been resolved. If you are still experiencing any challenges, please text our Care Team at 985-202-5969. Thank you for your patiences as we worked through this incident.
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