Resolved after 3 hours 55 minutes, affecting AVEDA Plus Rewards and SalonBiz and 1 more, on December 12, 2023.
This incident has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Affected components
Update timeline
- investigating Dec 12, 2023, 01:21 PM UTC
We are currently investigating this issue.
- identified Dec 12, 2023, 02:35 PM UTC
We've identified an issue with one of the servers in the legacy data center infrastructure. We're working on getting these customers up and running again as quickly as possible. Thank you for your patience.
- identified Dec 12, 2023, 04:22 PM UTC
Our Tech Team is working to restore services. Thank you for your continued patience.
- resolved Dec 12, 2023, 05:17 PM UTC
This incident has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
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