Service Interruption

Update timeline

1. investigating Dec 24, 2023, 12:48 AM UTC

   We are currently investigating this issue.

2. investigating Dec 24, 2023, 12:49 AM UTC

   We are continuing to investigate this issue.

3. investigating Dec 24, 2023, 01:13 AM UTC

   We are continuing to investigate this issue.

4. investigating Dec 24, 2023, 01:30 AM UTC

   Our Tech Team is seeing issues with one of our technology providers. We apologize for any inconvenience while we work with them to restore services. If you use our SalonBiz payments, please check your email for instructions on how to process payments.

5. identified Dec 24, 2023, 01:57 AM UTC

   We have identified the fault and are working to get SalonBiz running again. If you use our SalonBiz payments, check your email for instructions on how to take payments.

6. identified Dec 24, 2023, 02:17 AM UTC

   We have identified the fault and are working to get SalonBiz running again. If you use our SalonBiz payments, check your email for instructions on how to take payments.

7. identified Dec 24, 2023, 02:47 AM UTC

   We’re waiting on our database provider support as the failover function for our database isn’t working as expected. We’ve escalated this again and are chasing as hard as we can!

8. monitoring Dec 24, 2023, 03:07 AM UTC

   Our database provider is working on it and we are up and running again, but still waiting on the final update so we may have further disruption while the resolution is finalized.

9. resolved Dec 24, 2023, 03:39 AM UTC

   We are up and running and will continuing to monitor. We’ll work with our Database provider to understand what caused this and how we can prevent this in the future.