SalonBiz incident

Service Disruption

Resolved after 1 hour 40 minutes, affecting AVEDA Plus Rewards and SalonBiz and 1 more, on January 21, 2024.

resolved Jan 21, 2024, 04:04 PM UTC

This incident has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Started
Jan 21, 2024, 02:24 PM UTC
Resolved
Jan 21, 2024, 04:04 PM UTC
Duration
1h 40m
Detected by Pingoru
Jan 21, 2024, 02:24 PM UTC

Affected components

AVEDA Plus RewardsSalonBizSalonBiz EnterpriseDemandforceListen360Credit Card ProcessingSalonBiz iPad AppReachSalonBiz Stylist AppTextel

Update timeline

  1. investigating Jan 21, 2024, 02:24 PM UTC

    We are aware of a disruption of service; our team is actively working to identify and resolve the challenge as quickly as possible. We’ll continue to post updates as we investigate. Thank you for your patience!

  2. investigating Jan 21, 2024, 03:02 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 21, 2024, 03:36 PM UTC

    We've identified the issue for our customers experiencing a disruption in their services. We're working on getting these customers up and running again as quickly as possible. Thank you for your patience.

  4. resolved Jan 21, 2024, 04:04 PM UTC

    This incident has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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