SalonBiz incident

Integrated Payments service disruption

Resolved after 1 hour 25 minutes, affecting Credit Card Processing, on May 20, 2024.

resolved May 20, 2024, 04:42 PM UTC

Everything is back at normal operating capacity. Please report further issues to SalonBiz Customer Care via text at 985-202-5969.

Started
May 20, 2024, 03:16 PM UTC
Resolved
May 20, 2024, 04:42 PM UTC
Duration
1h 25m
Detected by Pingoru
May 20, 2024, 03:16 PM UTC

Affected components

Credit Card Processing

Update timeline

  1. investigating May 20, 2024, 03:16 PM UTC

    We are aware of an interruption of service with our integrated payments; our team is actively working to identify and resolve the challenge as quickly as possible. We’ll continue to post updates as we investigate. Thank you for your patience!

  2. monitoring May 20, 2024, 03:45 PM UTC

    We are getting reports from some customers that payments are back up. Please test on your end and text us at 985-202-5969 if you are still having challenges. Provide us the details of your business number, device model, error message, and any other details you feel are relevant to this issue.

  3. resolved May 20, 2024, 04:42 PM UTC

    Everything is back at normal operating capacity. Please report further issues to SalonBiz Customer Care via text at 985-202-5969.

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