SalonBiz incident

SalonBiz Service Disruption

Resolved after 31 minutes, affecting AVEDA Plus Rewards and SalonBiz and 1 more, on August 30, 2024.

resolved Aug 30, 2024, 04:59 PM UTC

Everything is back at normal operating capacity. Please report further issues to SalonBiz Customer Care via text at 985-202-5969.

Started
Aug 30, 2024, 04:27 PM UTC
Resolved
Aug 30, 2024, 04:59 PM UTC
Duration
31m
Detected by Pingoru
Aug 30, 2024, 04:27 PM UTC

Affected components

AVEDA Plus RewardsSalonBizSalonBiz EnterpriseDemandforceListen360Credit Card ProcessingSalonBiz iPad AppReachSalonBiz Stylist AppTextel

Update timeline

  1. investigating Aug 30, 2024, 04:27 PM UTC

    We are aware of an interruption of service; our team is actively working to identify and resolve the challenge as quickly as possible. We’ll continue to post updates as we investigate. Thank you for your patience!

  2. identified Aug 30, 2024, 04:36 PM UTC

    We have identified the cause of the issue impacting our services, and are in the process of applying mitigation steps.

  3. monitoring Aug 30, 2024, 04:49 PM UTC

    We have applied all mitigation steps. Some services and customers will begin to observe recovery as this process continues. We will continue to post updates until this has been fully resolved.”

  4. resolved Aug 30, 2024, 04:59 PM UTC

    Everything is back at normal operating capacity. Please report further issues to SalonBiz Customer Care via text at 985-202-5969.

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