Resolved after 3 hours 35 minutes, affecting AVEDA Plus Rewards and SalonBiz and 1 more, on September 17, 2024.
Everything is back at normal operating capacity. Please report further issues to SalonBiz Customer Care via text at 985-202-5969.
Affected components
Update timeline
- investigating Sep 17, 2024, 06:05 PM UTC
We are aware of an interruption of service; our team is actively working to identify and resolve the challenge as quickly as possible. We’ll continue to post updates as we investigate. Thank you for your patience!
- identified Sep 17, 2024, 06:21 PM UTC
We have identified the cause of the issue impacting our services, and are in the process of applying mitigation steps.”
- identified Sep 17, 2024, 08:14 PM UTC
We are still actively working on this challenge as quickly as possible. We’ll continue to post updates and thank you for your patience!
- monitoring Sep 17, 2024, 08:29 PM UTC
We have applied all mitigation steps. Some services and customers began to observe recovery. We will continue to monitor and post updates until this has been fully resolved.
- resolved Sep 17, 2024, 09:41 PM UTC
Everything is back at normal operating capacity. Please report further issues to SalonBiz Customer Care via text at 985-202-5969.
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