Resolved after 3 days, affecting AVEDA Plus Rewards and SalonBiz and 1 more, on December 19, 2024.
We are exploring an underlying networking problem and are working directly with our service providers to resolve the underlying cause. We expect customer performance to be back to normal expected levels but will continue monitoring this issue over the coming week.
Affected components
Update timeline
- investigating Dec 19, 2024, 07:52 PM UTC
We are aware of the degraded performance you are currently experiencing; our Technical Team is actively working to resolve the challenge as quickly as possible. Thank you for your patience!”
- investigating Dec 19, 2024, 08:20 PM UTC
We are continuing to investigate this issue. Thank you for your patience!
- investigating Dec 19, 2024, 08:51 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 19, 2024, 08:53 PM UTC
We are still seeing improvements in performance but we will continue to monitor the issue. Thank you for your patience!
- monitoring Dec 19, 2024, 10:42 PM UTC
While we are still seeing improvements in performance we want to continue monitoring the issue. Thank you for your continued patience!
- monitoring Dec 20, 2024, 05:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 22, 2024, 08:03 PM UTC
We are exploring an underlying networking problem and are working directly with our service providers to resolve the underlying cause. We expect customer performance to be back to normal expected levels but will continue monitoring this issue over the coming week.
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