Resolved after 1 hour 37 minutes, affecting SalonBiz and SalonBiz Enterprise and 1 more, on August 14, 2025.
The system performance has been back to normal since we have put the fix in. This incident is resolved.
Affected components
Update timeline
- investigating Aug 14, 2025, 10:17 PM UTC
We are investigating the degraded performance in Central applications.
- investigating Aug 14, 2025, 10:53 PM UTC
We are continuing to investigate the issue, by working with our Cloud provider to identify root causes.
- identified Aug 14, 2025, 11:18 PM UTC
We have found the cause of the degraded performance and have put in place a mitigation plan. The performance is improving and we will continue monitor.
- monitoring Aug 14, 2025, 11:29 PM UTC
The system performance is back to normal, and we will continue monitoring for it.
- resolved Aug 14, 2025, 11:54 PM UTC
The system performance has been back to normal since we have put the fix in. This incident is resolved.
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