Resolved after 6 hours 57 minutes, affecting SalonBiz, on October 20, 2025.
Amazon Web Services (AWS) has reported continued recovery across their network, and we’re no longer observing new impacts on our end. While most systems are functioning normally, AWS services may still be stabilizing, and some users could experience minor residual effects. If you continue to experience any issues, please reach out to our Care Team for assistance. Thank you for your patience and understanding while this incident was being resolved.
Affected components
Update timeline
- identified Oct 20, 2025, 04:38 PM UTC
We are aware of a disruption of service, our Technical team is actively working to resolve the challenge as quickly as possible. Thank you for your patience!
- investigating Oct 20, 2025, 04:58 PM UTC
We’re currently experiencing connection challenges that may be related to a widespread AWS outage. To help resolve the issue, please log off and then log back into the system. We appreciate your patience and will continue to monitor the situation closely.
- monitoring Oct 20, 2025, 05:29 PM UTC
We’re aware of a widespread issue with Amazon Web Services (AWS) currently impacting our services. Our Technical team is actively investigating and monitoring the situation. We’ll continue to monitor as AWS services are restored to ensure all customers return to normal operation. Thank you for your patience and understanding.
- monitoring Oct 20, 2025, 06:00 PM UTC
We’re aware of a widespread issue with Amazon Web Services (AWS) that continues to impact our services. Our Technical team is closely monitoring the situation as AWS works to resolve the issue. We’ll continue to track progress and share updates as they become available to ensure all customers return to normal operation. Thank you for your patience and understanding.
- monitoring Oct 20, 2025, 06:35 PM UTC
We’re aware of a widespread issue with Amazon Web Services (AWS) that continues to impact our services. AWS has reported improvements across the affected services; however, the issue remains open, and impact is still expected until it’s fully resolved. Our Technical team is closely monitoring the situation and will continue to share updates as they become available to ensure all customers return to normal operation. Thank you for your patience and understanding.
- monitoring Oct 20, 2025, 07:11 PM UTC
We’re aware of a widespread issue with Amazon Web Services (AWS) that continues to impact our services. AWS has reported improvements across the affected services; however, the issue remains open, and impact is still expected until it’s fully resolved. Our Technical team is closely monitoring the situation and will continue to share updates as they become available to ensure all customers return to normal operation. Thank you for your patience and understanding.
- monitoring Oct 20, 2025, 07:51 PM UTC
We’re aware of a widespread issue with Amazon Web Services (AWS) that continues to impact our services. AWS has reported improvements across the affected services; however, the issue remains open, and impact is still expected until it’s fully resolved. Our Technical team is closely monitoring the situation and will continue to share updates as they become available to ensure all customers return to normal operation. Thank you for your patience and understanding.
- resolved Oct 20, 2025, 11:36 PM UTC
Amazon Web Services (AWS) has reported continued recovery across their network, and we’re no longer observing new impacts on our end. While most systems are functioning normally, AWS services may still be stabilizing, and some users could experience minor residual effects. If you continue to experience any issues, please reach out to our Care Team for assistance. Thank you for your patience and understanding while this incident was being resolved.
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Amazon Web Services