SalonBiz incident

SalonBiz - Degraded Performance

Resolved after 40 minutes, affecting SalonBiz and SalonBiz Enterprise and 1 more, on January 6, 2026.

resolved Jan 06, 2026, 06:05 PM UTC

Everything is back at normal operating capacity. Please report further issues to SalonBiz Customer Care. [email protected]

Started
Jan 06, 2026, 05:24 PM UTC
Resolved
Jan 06, 2026, 06:05 PM UTC
Duration
40m
Detected by Pingoru
Jan 06, 2026, 05:24 PM UTC

Affected components

SalonBizSalonBiz EnterpriseCredit Card ProcessingSalonBiz iPad AppSalonBiz Stylist AppOnline BookingCommunication Suite

Update timeline

  1. identified Jan 06, 2026, 05:24 PM UTC

    We are aware of reports of degraded performance impacting some customers. Our team is actively investigating the issue and working to identify the cause. We will provide updates as more information becomes available

  2. monitoring Jan 06, 2026, 05:49 PM UTC

    The issue has been resolved, and we are currently monitoring system performance to ensure stability. We will provide further updates if necessary.

  3. resolved Jan 06, 2026, 06:05 PM UTC

    Everything is back at normal operating capacity. Please report further issues to SalonBiz Customer Care. [email protected]

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