Service Disruption

Update timeline

1. investigating May 05, 2026, 04:07 PM UTC

   We are getting reports of intermittent service interruptions, our team will continue to work to resolve any issues. We’ll continue to post updates as we investigate.

2. investigating May 05, 2026, 04:36 PM UTC

   We are continuing to investigate reports of intermittent service interruptions. Our team is actively working to identify the cause and restore normal service as quickly as possible. We’ll provide another update as soon as more information is available.

3. investigating May 05, 2026, 05:05 PM UTC

   We are still investigating the reported intermittent service interruptions. Our team remains actively engaged and is working to resolve any impact as quickly as possible. Thank you for your patience.

4. investigating May 05, 2026, 05:34 PM UTC

   We are still actively investigating the intermittent service interruptions and are working directly with our service providers as part of the resolution process. We understand this has been ongoing for longer than expected, and we appreciate your continued patience while we work to restore full stability.

5. investigating May 05, 2026, 06:02 PM UTC

   We are continuing to investigate the current service interruptions and are treating this with the highest priority. Our team is working directly with our service providers to identify the cause and restore full stability as quickly as possible. We understand the impact this may be causing and appreciate your continued patience while we work toward resolution.

6. investigating May 05, 2026, 06:32 PM UTC

   We are continuing to investigate the current service interruptions with urgency and full focus from our team. We are working directly with our service providers to identify the cause and restore full stability as quickly as possible. We understand the impact this is causing and appreciate your continued patience while we work toward resolution.

7. investigating May 05, 2026, 07:03 PM UTC

   We are continuing to investigate the current service interruptions with urgency, and this remains a top priority for our team. We are working directly with our service providers to identify the cause and restore full stability as quickly as possible. We understand the disruption this is causing and appreciate your continued patience while we work toward resolution.

8. investigating May 05, 2026, 07:37 PM UTC

   We are continuing to investigate the current service disruption with the highest level of urgency. Our team is fully engaged and working directly with our service providers to identify the cause and restore service stability as quickly as possible. We understand the impact this is causing and appreciate your continued patience while we work toward resolution.

9. investigating May 05, 2026, 08:09 PM UTC

   We are continuing to investigate the current service disruption with the highest level of urgency. Our team is fully engaged and working directly with our service providers to identify the cause and restore service stability as quickly as possible. We understand the impact this is causing and appreciate your continued patience while we work toward resolution.

10. investigating May 05, 2026, 08:45 PM UTC

    We have taken mitigation steps and are closely monitoring service performance. Our team remains fully engaged and continues working directly with our service providers to confirm stability and address any remaining impact as quickly as possible. We know this has been disruptive, and we appreciate your patience as we continue working toward full resolution.

11. investigating May 05, 2026, 09:18 PM UTC

    We are continuing to monitor service performance following the mitigation steps that were put in place. Our team remains fully engaged and is still working directly with our service providers to address the remaining impact and restore full stability. We know this is still disruptive, and we appreciate your continued patience as we keep working toward resolution.

12. investigating May 05, 2026, 09:48 PM UTC

    We are continuing to monitor service performance following the mitigation steps that were put in place. Our team remains fully engaged and is still working directly with our service providers to address the remaining impact and restore full stability. We know this is still disruptive, and we appreciate your continued patience as we keep working toward resolution.

13. investigating May 05, 2026, 10:19 PM UTC

    We are continuing to monitor service performance following the mitigation steps that were put in place. Our team remains fully engaged and is still working directly with our service providers to address the remaining impact and restore full stability. We know this is still disruptive, and we appreciate your continued patience as we keep working toward resolution.

14. investigating May 05, 2026, 10:51 PM UTC

    We are continuing to work closely with our service provider partners and are rolling out mitigation steps to restore platform stability. Our Care team will be available until 6:00 PM Central Time. After that time, our internal escalation and Engineering teams will continue working until we confirm services are back to normal. Please continue to monitor this Status Page for the latest information. We will continue providing updates at least every hour, or sooner if there is a significant change, until services are fully restored. Thank you for your continued patience while we work toward resolution.

15. investigating May 05, 2026, 11:49 PM UTC

    We are continuing to monitor the mitigation steps currently in place and are working closely with our service provider partners to restore full platform stability. Our internal escalation and Engineering teams remain actively engaged and will continue working until services are fully restored. We will continue to provide updates at least every hour, or sooner if there is a significant change. Thank you for your continued patience as we work toward resolution.

16. investigating May 06, 2026, 12:47 AM UTC

    We are continuing to work closely with our service provider partners to restore full platform stability. This remains a top priority and is being treated with the highest level of urgency. Our internal escalation and Engineering teams remain actively engaged and will continue working until services are fully restored. At this stage, we are moving away from hourly updates unless there is a significant change. The next update will be posted once we have confirmed the issue is fully resolved. Thank you for your continued patience while we work toward resolution.

17. monitoring May 06, 2026, 02:40 AM UTC

    We have identified the issue impacting SalonBiz performance and have implemented mitigation steps in coordination with our service provider. Current monitoring shows platform performance has stabilized, and we are no longer observing the elevated performance issue we saw earlier today. We will continue heightened monitoring. We sincerely apologize for the disruption and appreciate your patience throughout this incident.

18. resolved May 06, 2026, 04:03 PM UTC

    We have confirmed that the service disruption from yesterday has been resolved, and services have returned to normal operations. Our team completed mitigation steps and continued monitoring to confirm platform stability. We are closing this incident now. A separate, unrelated issue is currently being tracked under a new incident on the Status Page. Thank you for your patience while we worked through this.