Scheduled Maintenance Upgrade

Update timeline

1. investigating May 06, 2026, 04:08 PM UTC

   We are currently investigating reports of platform performance issues. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

2. investigating May 06, 2026, 04:38 PM UTC

   We are continuing to investigate the reported platform performance issues with urgency. Our team is actively working to identify the cause and restore normal service as quickly as possible. We understand the impact this may be causing and will continue to provide updates as more information becomes available.

3. investigating May 06, 2026, 05:08 PM UTC

   We are continuing to investigate the reported platform performance issues and are working with urgency to identify the cause. Our team remains fully engaged and is taking steps to restore normal service as quickly as possible. We will continue to share updates as more information becomes available.

4. investigating May 06, 2026, 05:35 PM UTC

   We are continuing to investigate the reported platform performance issues and are working with urgency to identify the cause. Our team remains fully engaged and is taking steps to restore normal service as quickly as possible. We will continue to share updates as more information becomes available.

5. investigating May 06, 2026, 06:05 PM UTC

   We are continuing to investigate the reported platform performance issues and are treating this with high priority. Our team is actively working with our cloud provider to identify the cause and restore service stability as quickly as possible. We will continue to provide updates as more information becomes available.

6. investigating May 06, 2026, 06:37 PM UTC

   We are continuing to investigate the reported platform performance issues and are treating this with high priority. Our team is actively working with our cloud provider to identify the cause and restore service stability as quickly as possible. We will continue to provide updates as more information becomes available.

7. investigating May 06, 2026, 07:06 PM UTC

   We are still reviewing the reported platform performance issues and working to determine the cause. Our team remains focused on restoring stability and will share additional updates as soon as we have more information.

8. investigating May 06, 2026, 07:37 PM UTC

   We are continuing to investigate the reported platform performance issues with urgency. Our team is actively working to identify the cause and restore normal service as quickly as possible. We understand the impact this may be causing and will continue to provide updates as more information becomes available.

9. investigating May 06, 2026, 08:07 PM UTC

   We are continuing to investigate the service disruption and are working closely with our cloud provider partner on mitigation steps. This remains a high-priority issue, and our team is actively engaged to help restore access and platform functionality as quickly as possible. We will continue to share updates as soon as we have confirmed information. Thank you for your continued patience.

10. investigating May 06, 2026, 08:40 PM UTC

    We are continuing to investigate the reported platform performance issues and are working with urgency to identify the cause. Our team remains fully engaged and is taking steps to restore normal service as quickly as possible. We will continue to share updates as more information becomes available.

11. investigating May 06, 2026, 09:12 PM UTC

    We are continuing to investigate the reported platform performance issues with urgency. Our team is actively working to identify the cause and restore normal service as quickly as possible. We understand the impact this may be causing and will continue to provide updates as more information becomes available.

12. investigating May 06, 2026, 09:48 PM UTC

    We are continuing to work closely with our service provider partners to restore full platform stability. This remains a top priority and is being treated with the highest level of urgency. Our internal escalation and Engineering teams remain actively engaged and will continue working until services are fully restored. At this stage, we are moving away from 30 minutes updates unless there is a significant change. The next update will be posted once we have confirmed the issue is fully resolved. Thank you for your continued patience while we work toward resolution.

13. investigating May 07, 2026, 04:24 PM UTC

    We are continuing to work with our cloud database provider with the highest level of urgency to restore full service stability. We are seeing signs of improvement, and some customers may be able to access and use SalonBiz, though performance may still be inconsistent. We have not yet confirmed full resolution, and our teams remain actively engaged. Due to the high volume of support requests during this active service disruption, response times may be longer than normal. Please know our Support team is actively reviewing incoming requests, and our teams are focused on supporting the mitigation efforts and monitoring service behavior closely. This Status Page remains the fastest source for confirmed updates. We will continue to share information as progress is made or once the issue is confirmed resolved. Thank you for your continued patience while we work to restore full stability

14. investigating May 07, 2026, 05:34 PM UTC

    We are moving this incident into a scheduled maintenance activity as our teams continue working with our cloud service provider on infrastructure changes intended to improve SalonBiz platform stability and performance. As part of this maintenance activity, customers will experience a temporary interruption in access to SalonBiz. Expected downtime window: 1:00 PM – 2:00 PM Central Time Please refer to the maintenance notification on this Status Page for the latest details and progress updates. Thank you for your continued patience while we complete this work.

15. monitoring May 07, 2026, 07:05 PM UTC

    The infrastructure maintenance activity has been completed, and SalonBiz is back online. Customers should be able to log back in and resume operations. Our teams are continuing to monitor this closely with our service provider to confirm that full functionality has been restored and that services remain stable. While we are seeing positive improvement, we will continue monitoring to ensure services remain stable. Thank you for your continued patience and understanding.

16. resolved May 08, 2026, 04:48 PM UTC

    The incident has been resolved, and SalonBiz is back online. Our teams will continue close monitoring throughout the weekend to ensure services remain stable. Thank you for your patience and understanding while we worked through this issue.