Resolved after 4 days 6 hours, affecting USA862, on November 2, 2026.
We’ve confirmed that the solution implemented to mitigate the issue causing the feature disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
Affected components
Update timeline
- identified Nov 02, 2026, 07:47 PM UTC
Disruption Started: Salesforce data cloud feature disruption
- resolved Nov 07, 2026, 01:50 AM UTC
Resolved: Incident Resolved
- monitoring Nov 07, 2026, 02:46 AM UTC
The Technology team is undertaking a rollback of a recent change that correlates to the beginning of this event and may be the trigger for this issue. The Technology team is also investigating a workaround for customers while remediation work continues. We’ll provide an update upon significant update, or sooner if additional information becomes available.
- monitoring Nov 07, 2026, 03:00 AM UTC
We’ve confirmed that the solution implemented to mitigate the issue causing the feature disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
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