Resolved after 40 minutes, on September 3, 2026.
We resolved a service disruption affecting Commerce cloud ODS sandbox storefronts. We restored access, and customers can now reach the affected storefronts as expected. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
Update timeline
- identified Sep 03, 2026, 01:50 PM UTC
Disruption Started: Service disruption
- resolved Sep 03, 2026, 02:30 PM UTC
Resolved: Incident Resolved
- monitoring Sep 03, 2026, 03:22 PM UTC
We resolved a service disruption affecting Commerce cloud ODS sandbox storefronts. We restored access, and customers can now reach the affected storefronts as expected. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
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