Resolved after 11 hours 54 minutes, on September 3, 2026.
We investigated an issue affecting a subset of Industries Cloud customers using OmniStudio in production and sandbox environments. Affected customers couldn’t load or save changes in OmniScripts and FlexCards components. Data Mappers and Integration Procedures weren't affected. We identified a recent deployment as the trigger, and we rolled back this change which resolved the issue. Customers previously received messaging regarding this incident here: https://status.salesforce.com/incidents/20004397. We apologize for how this incident may have affected you and your business. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
Update timeline
- identified Sep 03, 2026, 12:50 AM UTC
Degradation Started: Feature perf degradation
- resolved Sep 03, 2026, 12:44 PM UTC
Resolved: Incident Resolved
- monitoring Sep 03, 2026, 01:40 PM UTC
We investigated an issue affecting a subset of Industries Cloud customers using OmniStudio in production and sandbox environments. Affected customers couldn’t load or save changes in OmniScripts and FlexCards components. Data Mappers and Integration Procedures weren't affected. We identified a recent deployment as the trigger, and we rolled back this change which resolved the issue. Customers previously received messaging regarding this incident here: https://status.salesforce.com/incidents/20004397. We apologize for how this incident may have affected you and your business. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
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