Resolved after 14 days 19 hours, affecting RUNTIMEPLANE-US, on August 19, 2026.
All remaining impacted private spaces for private CloudHub 2.0 spaces in the US-EAST-1 region have now been successfully mitigated. Customers are now able to deploy, update, restart, or scale their applications as expected. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
Affected components
Update timeline
- identified Aug 19, 2026, 12:54 AM UTC
Degradation Started: Mule soft performance degradation
- monitoring Sep 02, 2026, 05:21 PM UTC
We’ve identified and issue where some customers may have been unable to deploy, update, restart, or scale their applications. We've restored the impacted private spaces to normal operation
- resolved Sep 02, 2026, 08:29 PM UTC
Resolved: Incident Resolved
- monitoring Sep 02, 2026, 08:42 PM UTC
All remaining impacted private spaces for private CloudHub 2.0 spaces in the US-EAST-1 region have now been successfully mitigated. Customers are now able to deploy, update, restart, or scale their applications as expected. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
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