Salesforce incident
Feature service disruption: USA28S, USA276, USA348 (+18 more)
Resolved after 2 hours 34 minutes, affecting USA276 and USA348 and 1 more, on September 2, 2026.
We’ve resolved an issue affecting Agentforce Contact Center where transcriptions for calls routed to human agents were unavailable. Calls, call recordings, and bot-transcriptions for Agentforce-handled conversations remained operational throughout the incident. Service was restored as of 15:12 UTC on September 2, and human-agent call transcriptions are now available as expected. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
Affected components
Update timeline
- identified Sep 02, 2026, 12:38 PM UTC
Degradation Started: Feature service disruption
- resolved Sep 02, 2026, 03:12 PM UTC
Resolved: Incident Resolved
- monitoring Sep 02, 2026, 05:08 PM UTC
We’ve resolved an issue affecting Agentforce Contact Center where transcriptions for calls routed to human agents were unavailable. Calls, call recordings, and bot-transcriptions for Agentforce-handled conversations remained operational throughout the incident. Service was restored as of 15:12 UTC on September 2, and human-agent call transcriptions are now available as expected. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
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