Resolved after 1 day 19 hours, on August 19, 2026.
We investigated an issue affecting Private Connect services that caused degraded connectivity to Salesforce services for some customers. We identified a recent change as the likely trigger. We implemented the required fix, and connectivity through Private Connect returned to normal as of 02:58 UTC on the affected instances. We apologize for the impact. We will complete a full investigation to determine the root cause and identify measures to prevent a recurrence.
Update timeline
- identified Aug 19, 2026, 07:38 AM UTC
Degradation Started: Feature perf degradation
- resolved Aug 21, 2026, 02:58 AM UTC
Resolved: Incident Resolved
- monitoring Aug 21, 2026, 04:11 AM UTC
We investigated an issue affecting Private Connect services that caused degraded connectivity to Salesforce services for some customers. We identified a recent change as the likely trigger. We implemented the required fix, and connectivity through Private Connect returned to normal as of 02:58 UTC on the affected instances. We apologize for the impact. We will complete a full investigation to determine the root cause and identify measures to prevent a recurrence.
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