Salesforce incident
We've completed the recovery steps on the affected internal services. CRM Analytics recipe runs are starting to succeed, and we're monitoring to confirm full recovery.
Salesforce experienced a minor incident on October 4, 2026 affecting BRA18 and BRA34 and 1 more component, lasting 11h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 04, 2026, 01:07 PM UTC
Degradation Started: featureServiceDisruption
- monitoring Oct 04, 2026, 01:31 PM UTC
At 11:15 UTC on October 4, 2026, a feature disruption began impacting CRM Analytics in the production environment. As a result, customers in the affected environment are unable to use CRM Analytics, and their CRM Analytics jobs are failing. We are investigating the issue and analyzing data to determine the best path to resolution. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Oct 04, 2026, 02:01 PM UTC
We have identified an issue related to high memory utilization due to an underlying service. We are exploring multiple paths to isolate the underlying cause of the issue and implement a fix to restore the services. We are reviewing the error logs and diagnostic information. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Oct 04, 2026, 02:30 PM UTC
We remain engaged and will continue to determine the best path to resolution. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
- monitoring Oct 04, 2026, 03:22 PM UTC
We have identified a potential trigger of the issue and are reviewing additional logs. In parallel, we are working on allocating additional resources to accommodate for increased memory utilization as an interim fix. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
- monitoring Oct 04, 2026, 04:45 PM UTC
We're continuing to work on restoring service for CRM Analytics customers on the affected instances. Our investigation found that a supporting service used during startup is slow to respond. We've applied configuration changes and are raising a request limit on that service. We'll provide the next update once additional information becomes available.
- monitoring Oct 04, 2026, 06:09 PM UTC
We continue to work on mitigation to restore service for CRM Analytics customers. Some customers may still see failures or delays when running recipes. We'll provide an update once additional information becomes available.
- monitoring Oct 04, 2026, 08:06 PM UTC
We continue to work on mitigation to restore service for CRM Analytics customers. Some customers may still see failures or delays when running recipes. We're working with other teams to identify the source of the increased load. We'll provide an update after additional information becomes available.
- monitoring Oct 04, 2026, 10:23 PM UTC
We continue to work on mitigation to restore service for CRM Analytics customers. We're taking steps to reduce the load on the affected service. Some customers may still see failures or delays. We'll provide an update after additional information becomes available.
- monitoring Oct 04, 2026, 10:36 PM UTC
We've identified that Data Cloud customers are also affected. Some Data Cloud ingestion and segmentation tasks may fail or be delayed, in addition to CRM Analytics recipe runs. We continue to work on mitigation to restore service for both. We'll provide an update once additional information becomes available.
- monitoring Oct 05, 2026, 12:16 AM UTC
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- monitoring Oct 05, 2026, 12:34 AM UTC
We've completed the recovery steps on the affected internal services. CRM Analytics recipe runs are starting to succeed, and we're monitoring to confirm full recovery. Additionally, we're working to restore Data 360 segmentation tasks. We’ll provide an update as additional information becomes available.