SailPoint incident

Identity Security Cloud customers may be experiencing issues when logging into tenants

Critical Resolved View vendor source →

SailPoint experienced a critical incident on September 18, 2025 affecting N. Virginia us-east-1 and Oregon us-west-2 and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 08:42 PM UTC
Resolved
Sep 18, 2025, 09:46 PM UTC
Duration
1h 3m
Detected by Pingoru
Sep 18, 2025, 08:42 PM UTC

Affected components

N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1

Update timeline

  1. investigating Sep 18, 2025, 08:42 PM UTC

    We have identified issues with customers accessing their tenant. Our engineering team is currently investigating the issue.

  2. investigating Sep 18, 2025, 08:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 18, 2025, 08:49 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 18, 2025, 09:27 PM UTC

    We are continuing to investigate this issue and will provide updates as soon as they are available.

  5. identified Sep 18, 2025, 09:36 PM UTC

    The issue has been identified and a fix is being implemented.

  6. resolved Sep 18, 2025, 09:46 PM UTC

    This issue has been resolved.