Sage experienced a minor incident on July 23, 2026 affecting Brightpearl, lasting 5h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Brightpearl
Update timeline
- investigating Jul 23, 2026, 10:44 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jul 23, 2026, 11:00 AM UTC
We identified an issue causing slowness for customers in North America when navigating the service. There is also the potential for delays in order processing. We are currently investigating.
- monitoring Jul 23, 2026, 11:39 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jul 23, 2026, 04:00 PM UTC
The issue is resolved and the service continues to perform as expected.