Sage experienced a minor incident on October 19, 2026 affecting Brightpearl and Brightpearl and 1 more component, lasting 5h 12m. The incident has been resolved; the full update timeline is below.
Affected components
BrightpearlBrightpearlBrightpearlBrightpearlBrightpearl
Update timeline
- investigating Oct 19, 2026, 09:13 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Oct 19, 2026, 09:39 AM UTC
We have identified an issue where customers globally are experiencing intermittent API response failures. We are currently investigating.
- monitoring Oct 19, 2026, 10:40 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Oct 19, 2026, 02:26 PM UTC
The issue is resolved and the service continues to perform as expected.