Sage experienced a minor incident on July 21, 2026 affecting Banking Service and Banking Service and 1 more component, lasting 14h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 08:03 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Jul 21, 2026, 08:33 AM UTC
We have identified that the descriptions of the bank transactions received by global customers using National Australia Bank is incorrect. The product services affected are: -Sage Intacct -Sage Evolution (ZA) -Sage 200 Accounts UKI -Sage 50 Accounts UKI We are currently investigating.
- identified Jul 21, 2026, 11:43 AM UTC
We continue to investigate the issue. We apologise for any inconvenience this might cause.
- resolved Jul 21, 2026, 10:53 PM UTC
The issue is resolved and the service is available and performing as expected.