Sage experienced a minor incident on June 1, 2026 affecting Brightpearl and Brightpearl and 1 more component, lasting 2d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2026, 09:57 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Jun 01, 2026, 10:12 AM UTC
We have identified a global issue preventing customers from updating the landed costs of their items. Customers are being presented with an error message: "Timeout error when applying landed costs". All other product functionalities are performing as expected. We are currently working on a fix.
- identified Jun 01, 2026, 04:11 PM UTC
We appreciate your patience as we work to resolve this issue.
- identified Jun 02, 2026, 11:01 AM UTC
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
- monitoring Jun 03, 2026, 10:53 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jun 03, 2026, 03:58 PM UTC
The issue is resolved and the service continues to perform as expected.