Sage experienced a minor incident on May 15, 2026 affecting Sage People and Sage People and 1 more component, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Sage PeopleSage PeopleSage PeopleSage PeopleSage People
Update timeline
- investigating May 15, 2026, 10:07 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified May 15, 2026, 10:23 AM UTC
We have identified that a subset customers in the UK are unable to transfer Payflow files to vendor SFTP endpoints. All other product functionality is working as expected. We are currently investigating.
- resolved May 18, 2026, 01:56 PM UTC
The issue is resolved and the service is available and performing as expected.