Sage incident

Sage Inventory Planner - Operational

Minor Resolved View vendor source →

Sage experienced a minor incident on March 25, 2026 affecting Sage Inventory Planner and Sage Inventory Planner and 1 more component, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2026, 12:22 PM UTC
Resolved
Mar 25, 2026, 04:43 PM UTC
Duration
4h 20m
Detected by Pingoru
Mar 25, 2026, 12:22 PM UTC

Affected components

Sage Inventory PlannerSage Inventory PlannerSage Inventory PlannerSage Inventory PlannerSage Inventory Planner

Update timeline

  1. investigating Mar 24, 2026, 05:28 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified Mar 24, 2026, 05:39 PM UTC

    We have identified a global issue preventing customers from uploading CSV data. All other product functionality is performing as expected. We are working on a fix.

  3. identified Mar 25, 2026, 12:12 PM UTC

    We have identified the cause of the issue and busy implementing a fix. We appreciate your patience as we work to resolve this issue

  4. monitoring Mar 25, 2026, 12:22 PM UTC

    The fix was successfully implemented. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  5. monitoring Mar 25, 2026, 12:36 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 25, 2026, 04:43 PM UTC

    The issue is resolved and the service continues to perform as expected.