SafetyChain had 4 outages in the last 2 years totaling 24h 48m of downtime — averaging 0.2 incidents per month.
There were 4 SafetyChain outages since November 24, 2025 totaling 24h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
This incident has been resolved. Some customers were not able to open Supplier submitted documents. The issue was present from approximately 3:30 AM to 8:30 AM ET. All documents are now opening without error for all users.
We have identified an issue where Field dependencies are not evaluating properly if they are triggered a second time while filling out submissions in the Browser.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of users not being able to log in to the Live environment.
Microsoft is reporting connectivity issues related to Azure services hosted in the West US region, where SafetyChain servers are located. Users may experience intermittent issues when accessing these services. Reminder, Offline mode is available when needed. You can enable airplane mode on your device and log in if you have previously logged in to that device. When submitting records, they will be placed in a pending status. The date and time of submission, as recorded in offline mode, will be reflected in LINK once the records are processed.
Login services have been restored. This incident was caused by an outage with our cloud infrastructure provider (Microsoft Azure) that affected authentication in the Live environment. Service has recovered and we are monitoring to confirm stability before resolving this incident. If you are still unable to log in, please contact support.
Due to the Azure West US region connectivity issues reported by Microsoft, customers may experience service disruptions when attempting to log in to SafetyChain with their Single Sign-On(SSO) accounts. We are continuing to monitor this incident.
Due to the Azure West US region connectivity issues reported by Microsoft, customers may experience service disruptions when attempting to log in to SafetyChain with their Single Sign-On(SSO) accounts. In addition, Data import, export, API and integrations are affected. We are continuing to monitor this incident.
Microsoft has rolled out changes which are positively affecting the Azure West US region connectivity issues. Customers should start being able to log in to SafetyChain with their Single Sign-On(SSO) accounts. In addition, DPT, Tasks, and other services are working normally. We are continuing to monitor for final resolution.
This incident has been resolved.
We are currently investigating an incident in the Live environment where scheduled tasks are not appearing in the inbox for some customers.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.