SafeSend experienced a critical incident on February 8, 2021 affecting Help Center, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Help Center
Update timeline
- investigating Feb 08, 2021, 03:01 PM UTC
We are experiencing a system outage with our support ticketing system. This prevents us from responding to tickets in the timely manner our customers expect. We are working with our vendor and expect resolution soon.
- resolved Feb 08, 2021, 03:33 PM UTC
This incident has been resolved.