SafeSend incident

Access Codes, Return Links and Notifications Delayed or Not Delivering

Minor Resolved View vendor source →

SafeSend experienced a minor incident on February 16, 2021 affecting Returns, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2021, 07:09 PM UTC
Resolved
Feb 17, 2021, 07:15 PM UTC
Duration
1d
Detected by Pingoru
Feb 16, 2021, 07:09 PM UTC

Affected components

Returns

Update timeline

  1. investigating Feb 16, 2021, 07:09 PM UTC

    Due to an issue with our email service provider, firms and / or clients may not be receiving access codes, links to access returns, or notifications of completed / updated events. We are working with the vendor to restore functionality as soon as possible. We apologize for the degraded experience and will update as soon as information is provided.

  2. monitoring Feb 17, 2021, 01:19 AM UTC

    Our vendor states that functionality and performance should be back to normal. We are monitoring and will update as needed.

  3. resolved Feb 17, 2021, 07:15 PM UTC

    This incident has been resolved.