SafeSend experienced a critical incident on April 1, 2021 affecting Returns, lasting 5h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Returns
Update timeline
- investigating Apr 01, 2021, 09:36 PM UTC
SafeSend and SafeSend Returns is currently unavailable, we're investigating the issue and will update as soon as possible.
- investigating Apr 01, 2021, 10:12 PM UTC
Due to the Microsoft Azure outage, SafeSend Exchange and SafeSend Returns are not accessible. We are monitoring the Microsoft Azure status page and will update once operational.
- monitoring Apr 01, 2021, 10:24 PM UTC
Access to SafeSend Returns and SafeSend Exchange is now available, you may experience intermittent slowness. We are continuing to monitor the situation.
- resolved Apr 02, 2021, 03:18 AM UTC
This incident has been resolved.