SafeSend incident

Knowledge Based Authentication / E-Signing Error

Minor Resolved View vendor source →

SafeSend experienced a minor incident on May 3, 2021 affecting Returns, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2021, 07:32 PM UTC
Resolved
May 03, 2021, 07:51 PM UTC
Duration
19m
Detected by Pingoru
May 03, 2021, 07:32 PM UTC

Affected components

Returns

Update timeline

  1. investigating May 03, 2021, 07:32 PM UTC

    Clients may be unable to e-sign documents at this time. Our development team is looking into this issue. We will provide updates once available. In the interim, please have clients pause on processing or conduct a manual signing.

  2. resolved May 03, 2021, 07:51 PM UTC

    This incident has been resolved.