SafeSend experienced a major incident on August 13, 2021, lasting 9d 21h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 13, 2021, 06:38 PM UTC
Users have reported that the SafeSend Exchange plug-in inbox will not load. Our development team is looking into the issue and we'll update once information is available. In the interim, please use the portal for inbox access at https://portal.safesend.com/.
- identified Aug 16, 2021, 07:14 PM UTC
The issue has been identified and we expect a fix in the near term. Please continue to use the portal for inbox access at https://portal.safesend.com/.
- resolved Aug 23, 2021, 03:54 PM UTC
This incident has been resolved.