SafeSend experienced a minor incident on December 7, 2021, lasting 16h 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 07, 2021, 10:02 PM UTC
The My Portal Inbox section of the SafeSend Exchange Outlook plugin is currently experiencing loading issues. The inbox appears blank. Please login to portal.safsend.com to view your inbox. Some customers have also reported that they are unable to view other users' inboxes in the online portal. Our development team is aware of these issues and they are currently working to resolve them. We appreciate your patience as we work to resolve this.
- resolved Dec 08, 2021, 02:33 PM UTC
The Plug-In inbox is now functioning as expected, please contact our support team at [email protected] with further questions or issues.