SafeSend incident

SafeSend Returns - Unable to login with MFA

Minor Resolved View vendor source →

SafeSend experienced a minor incident on May 4, 2022 affecting Returns, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2022, 02:03 PM UTC
Resolved
May 04, 2022, 04:37 PM UTC
Duration
2h 33m
Detected by Pingoru
May 04, 2022, 02:03 PM UTC

Affected components

Returns

Update timeline

  1. investigating May 04, 2022, 02:03 PM UTC

    We have received reports of some customers with MFA enabled being unable to log into SafeSend Returns. We are investigating and will provide an update once more information is available.

  2. resolved May 04, 2022, 04:37 PM UTC

    This issue is resolved.