SafeSend incident

SafeSend Returns - Error on Upload

Major Resolved View vendor source →

SafeSend experienced a major incident on May 16, 2022 affecting Returns, lasting 15h 35m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2022, 09:01 PM UTC
Resolved
May 17, 2022, 12:36 PM UTC
Duration
15h 35m
Detected by Pingoru
May 16, 2022, 09:01 PM UTC

Affected components

Returns

Update timeline

  1. investigating May 16, 2022, 09:01 PM UTC

    We have received reports of errors when trying to upload returns. We are investigating and will provide an update once more information is available.

  2. resolved May 17, 2022, 12:36 PM UTC

    This issue has been resolved.