SafeSend incident

SafeSend Returns - Stuck in Preparing for Delivery

Minor Resolved View vendor source →

SafeSend experienced a minor incident on September 12, 2022 affecting Returns, lasting 12h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2022, 10:01 PM UTC
Resolved
Sep 13, 2022, 10:46 AM UTC
Duration
12h 45m
Detected by Pingoru
Sep 12, 2022, 10:01 PM UTC

Affected components

Returns

Update timeline

  1. investigating Sep 12, 2022, 10:01 PM UTC

    We are currently investigating an issue with returns stuck in preparing for delivery.

  2. investigating Sep 12, 2022, 11:06 PM UTC

    System performance has improved. We are continuing to investigate the root cause.

  3. resolved Sep 13, 2022, 10:46 AM UTC

    This incident has been resolved - we apologize for the inconvenience.