SafeSend incident

SafeSend Returns - Delivery Options Page Blank

Notice Resolved View vendor source →

SafeSend experienced a notice incident on July 28, 2023 affecting Returns, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2023, 04:20 PM UTC
Resolved
Jul 28, 2023, 07:51 PM UTC
Duration
3h 30m
Detected by Pingoru
Jul 28, 2023, 04:20 PM UTC

Affected components

Returns

Update timeline

  1. investigating Jul 28, 2023, 04:20 PM UTC

    We are investigating reports of a blank page when accessing Delivery Options.

  2. identified Jul 28, 2023, 07:07 PM UTC

    The issue has been identified and we are implementing a fix.

  3. resolved Jul 28, 2023, 07:51 PM UTC

    This incident has been resolved. Please contact our Support team if you continue to experience issues. Thank you for your patience. [email protected] (855) 818-3552